I use my iCloud email for my Instagram but Instagram has been telling me my password is wrong so I ask to get a log in link sent to my email and for the passed 2 months I still haven’t received anything so I’m not sure if instagram is having a technical issue or my iCloud is having a technical problem? Please help
iPhone XR, iOS 16
Thanks for posting in the Apple Support Community Cooks_micah,
If you haven't yet, we recommend checking your Junk mail folder in iCloud, to see if the message may have been routed there.
If you find the message in Junk, and want to be sure future messages from the sender go to your inbox, the following steps will help:
Indicate that an email isn’t junk
1: In Mail on iCloud.com, click the Junk folder in the Mailboxes list.
2: Select the message or messages, then do one of the following:
• If you selected one message: Click, then click Move to Inbox.
• If you selected multiple messages: Click Mark, then click “Move to Inbox.”
Subsequent messages from the same sender are no longer automatically marked as junk
Manage junk mail in Mail on iCloud.com
We hope this helps!
I’m not receiving any email from instagram in my inbox or junk mail at all . Is there something wrong with my iCloud? Or is it something wrong on Instagram’s end? I’ve been trying for months now and no luck
Hi Cooks_micah,
Thanks for following up. To make sure we're on the same page, is this only happening with email from Instagram? That would help in narrowing this down.
If you've already checked to ensure their emails are not going to your Junk folder, it may be best to get in touch with us directly next to look into this. You can check for contact options using this link: Apple Support
Take care.
Can iCloud mail receive emails from Instagram?
