trust this computer

I backup my iPhone 12 Pro to my Mac. Lately, I keep getting asked to trust the computer every time I do a backup. This happens both over USB and WiFi. When I first plug in the USB I get asked if I want to trust the computer. I do. Once the backup is completed, if I try to start a new backup I get asked yet again if I want to trust the computer, even though the cable was never disconnected. This behavior is relatively recent (I believe it started with iOS 16). In the past, the iPhone remembered which computers I had trusted. Have others had this same issue?

iPhone 12 Pro

Posted on Dec 14, 2022 09:09 PM

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3 replies

Dec 17, 2022 03:31 PM in response to andyf

Hi andyf,


Thanks for contacting Apple Support Communities!


We understand that you're continually seeing an alert to trust your computer although you already have.


You may need to update iTunes, reset your Trust Settings and ensure that Mobile Device Helper is enabled in your startup items as outlined here: About the 'Trust This Computer' alert on your iPhone, iPad, or iPod touch


"Get help 

If you tap Trust or Don't Trust but doesn't accept your answer, or if the Trust alert won't appear, follow these steps. Try again after each:

Make sure that your computer has the latest version of macOS or the latest version of iTunes. 

Disconnect and reconnect your device from your computer.

Restart your computer.

Restart your device:

iPhone

iPad

iPod touch

5. Reset your Trust settings.

If the above steps don't help, go to Settings > General > Transfer or Reset [Device] > Reset and tap Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you’ve used before.

If you downloaded iTunes for Windows from the Microsoft Store, make sure that iTunes Mobile Device Helper is enabled as a startup item.

If you still need help, contact Apple Support."


We hope this helps.


Cheers!

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trust this computer

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