I cannot delete messages on Mac mail for my icloud account. I get an error message - Mai was umable to open this mailbox on the server. the server returned the error: Serve Busy. This happens continually. Does anyone have a solution?

My iCloud mail messages cannot be deleted. The error message states: Server was unable to open this mailbox on the server. Server returned the error: server busy.


This happens continually , once this error message is received, the message can never be deleted. Does anyone have a solution? I have tried dragging into trash, edit -delete, nothing works.

MacBook, macOS 13.0

Posted on Dec 14, 2022 02:14 PM

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Dec 17, 2022 11:28 AM in response to Psfromkw

Hello Psfromkw,


Thanks for posting in the Apple Support Communities.


We understand there seems to be a problem with connecting to iCloud Mail on your MacBook, right?


Let's get started with the steps below to see if this may clear up what's occurring. If not, the remaining steps of the related resource may help with this.


If iCloud Mail isn't working


Things to check first

1. Check the system status of iCloud Mail.

2. Check that you turned on iCloud Mail:

• On your Mac, open the Mail app then choose Mail >Preferences. Click Accounts, then select your iCloud account in the sidebar. Under Account Information, make sure that the account is turned on and the status is online. 

• On your iPhone, iPad, or iPod touch, go to Settings > [your name] > iCloud and check that Mail is turned on. 

3. Make sure you that haven't exceeded your iCloud storage limit. If you exceed your iCloud storage limit, learn how to make more space available in iCloud

4. Make sure that you're using the latest version of software on your device. 



If that doesn't help, let's see if you can isolate this by testing in a different user account. Let us know the results if this continues with a test user account to help us gain a better understanding. For assistance with adding a new user account, check out the following resource: Change Users & Groups settings on Mac - Apple Support


Have a great day!

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I cannot delete messages on Mac mail for my icloud account. I get an error message - Mai was umable to open this mailbox on the server. the server returned the error: Serve Busy. This happens continually. Does anyone have a solution?

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