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Request a refund for a subscription however it says that i was refunded but I don’t see where a refund was made…

made a refund however i checked the status and it says i was refunded,how long do i have to wait before the money is sent back to me?

Posted on Dec 14, 2022 10:13 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 14, 2022 10:18 AM

Hi,


After you request a refund you'll receive a status update by email within 48 hours. "If your refund is approved, the funds are applied to the same payment method that you used to buy the item. Here's how long it takes for a refund to appear on your account or statement:


- Store credit—It might take up to 48 hours to see the refund in your Apple Account balance.

- Mobile phone billing—It might take up to 60 days for the statement to show the refund. Processing time might be affected by your carrier. You can contact your carrier for an update.

- All other payment methods [e.g., credit or debit cards]—It might take up to 30 days for the statement to show the refund. If you don't see the refund after 30 days, contact your financial institution."


For apps and media you can also sign into https://reportaproblem.apple.com to check if the status of your item is "Refunded".


From: 'Check the status of a refund for apps or content that you bought from Apple' --> Check the status of a refund for apps or content that you bought from Apple - Apple Support

2 replies
Question marked as Top-ranking reply

Dec 14, 2022 10:18 AM in response to Ryanltford

Hi,


After you request a refund you'll receive a status update by email within 48 hours. "If your refund is approved, the funds are applied to the same payment method that you used to buy the item. Here's how long it takes for a refund to appear on your account or statement:


- Store credit—It might take up to 48 hours to see the refund in your Apple Account balance.

- Mobile phone billing—It might take up to 60 days for the statement to show the refund. Processing time might be affected by your carrier. You can contact your carrier for an update.

- All other payment methods [e.g., credit or debit cards]—It might take up to 30 days for the statement to show the refund. If you don't see the refund after 30 days, contact your financial institution."


For apps and media you can also sign into https://reportaproblem.apple.com to check if the status of your item is "Refunded".


From: 'Check the status of a refund for apps or content that you bought from Apple' --> Check the status of a refund for apps or content that you bought from Apple - Apple Support

Request a refund for a subscription however it says that i was refunded but I don’t see where a refund was made…

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