Facebook repeatedly goes offline/online

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Facebook repeatedly goes offline/online

Every time I open my Facebook app, it repeatedly says “you are offline”, seconds later it says “your network connection has been restored”, then offline/online repeatedly forever!

This is NOT a network issue. It happens regardless of whether I am on Wifi or cellular and on ALL wifi networks including my home one, which has excellent bandwidth and wifi coverage.

This is SO annoying as the messages often prevent me from clicking a link. I literally have a fraction of a second to click between the messages. I have uninstalled and reinstalled the app. No change. I am sure that this has started happening with a recent IOS update - I have had this for several iOS versions and I am currently using the latest version 16.1.2 and have automatic updates enabled.

iPhone XS Max

Posted on Dec 12, 2022 12:29 PM

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Answer 1

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gohunter Author

Level 1

20 points

Dec 14, 2022 03:45 PM in response to racheals14

Thanks for your reply.

As I said in my original post. I am using the LATEST VERSION OF iOS with automatic updates enabled. Now on 16.2 and it has made NO DIFFERENCE whatsoever!

Other apps are doing something very similar, so it’s not down to the app developer.

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Answer 2

racheals14

Community Specialist

Dec 14, 2022 03:22 PM in response to gohunter

Hello gohunter,

If you're experiencing unexpected behavior with a third-party app, updating your device and the app to the latest versions available can help address this. Since you posted this, iOS 16.2 has been released, so please complete the steps below to update your iPhone, along with the Facebook app.

If you continue to experience the same issue, and other apps are not experiencing connection issues, we'd recommend contacting the developer of the app directly. They'll be best equipped to provide any additional support with this issue. Here's how: How to contact an app developer

"Contact the developer of an iOS, iPadOS, or watchOS app

Open the App Store on your iPhone or iPad.
Search for the app, then tap it. If you can't find it, tap the account button or your photo at the top of the screen, tap Purchased, tap "Not on this [device]," then tap the app.
The app's product page appears. Scroll to the Ratings & Reviews section, then tap App Support. If you don't see App Support, make sure that you're signed in with the correct Apple ID."

Take care!

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Answer 3

Dec 14, 2022 05:33 PM in response to gohunter

gohunter,

Thanks for letting us know. Since you mentioned that you're experiencing the same issue with multiple applications, we recommend that you give the steps in the link below a try.

If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open

To perform the steps in the article we suggested above, click and open the link and look at the recommended steps below.

1) Close and reopen the app

2) Restart your device

3) Check for updates

4) Delete the app, then redownload it

The reason why we are recommending the steps above is because they will show you what to do if an app on your iPhone or iPad doesn't work as expected.

If you’re still experiencing the same issue, then we recommend that you contact Apple Support directly so that they can work with you to find a solution. Contact - Official Apple Support Thank you for participating in the Apple Support Communities. Cheers!

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Facebook repeatedly goes offline/online

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