unknown error 0xE8000065

Question

Level 1

8 points

unknown error 0xE8000065

I have an iPhone 11 and trying to do a backup. When iTunes comes up and tries to connect to the phone it says "Unknown error" with code 0xE80000065. Have tried everything other sites suggested:

-reboot computer

-restart iPhone

-reinstall iTunes

-replace the USB cable with official Apple one.

-tried a completely different computer after installing iTunes.

-deleted USB drivers and let Windows reinstall.

Windows can see the DCIM file folder and I can see all the pictures and videos but no luck with iTunes.

Replace the iPhone with an iPad and the DCIM folder can be seen BUT iTunes DOES see the iPad and I can do backups using the same USB cable that the iPhone used and failed.

The only difference is the iPhone is using 16.1.1 and the iPhone 16.1.2. I cannot roll the iPhone back to 16.1.1 as it requires iTunes. Plus I have a couple of files that I cannot lose. Hence trying to backup.

Based on the above I'm thinking that 16.1.2 is the culprit.

Thoughts??

iPhone 11

Posted on Dec 11, 2022 10:47 PM

Reply

Answer 1

Dec 11, 2022 10:52 PM in response to Bulldog1024

What iOS version did you update last? Simply saying "last upgrade" leaves a lot of doubt in my mind.

Many users who have updated to iOS 16 and above must have a similar issue if the issues stated by you are due to the iOS.

Unless you state what the issue is many in this forum may not be able to respond positively to the issue you are facing.

With the limited information that you have provided, It is hard to even guess the problems faced by you.

You may get faster and better responses to your query by --> Writing an effective Apple Support Commun… - Apple ...

Please re-post with detail so that someone else can help.

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Answer 2

Raicya

Level 10

209,865 points

Dec 12, 2022 10:03 AM in response to Bulldog1024

1.

Try to free up iPhone device storage see this Apple articles below:

If you need more space for an update on your iPhone, iPad, or iPod touch

If you need more space for an update on your iPhone, iPad, or iPod touch - Apple Support

How to check the storage on your iPhone, iPad and iPod touch

How to check the storage on your iPhone, iPad and iPod touch – Apple Support (UK)

Clear Other storage on your iPhone or iPad

Clear Other storage on your iPhone or iPad - Apple Support

-> What's the difference between device storage and iCloud storage?

What's the difference between device storage and iCloud storage? - Apple Support

2.

Turn your iPhone on and unlock it -> enter the passcode.

Go to Settings -> set Auto-Lock to Never.

Connect your device to your computer using an Apple USB cable & try also another USB cable.

Make sure your Windows PC is up to date & have the latest version of iTunes.

See also -> Check your third-party security software.

Check the Wi-Fi connection.

Turn Off Hotspot.

Turn Off or remove VPN if necessary.

Disable all AV & Firewalls temporarily while you restore your iPhone.

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Answer 3

Bulldog1024 Author

Level 1

8 points

Dec 12, 2022 06:18 AM in response to Bulldog1024

I have an iPhone 11 and trying to do a backup. When iTunes comes up and tries to connect to the phone it says "Unknown error" with code 0xE80000065. Have tried everything other sites suggested:

-reboot computer

-restart iPhone

-reinstall iTunes

-replace the USB cable with official Apple one.

-tried a completely different computer after installing iTunes.

-deleted USB drivers and let Windows reinstall.

Windows can see the DCIM file folder and I can see all the pictures and videos but no luck with iTunes.

Replace the iPhone with an iPad and the DCIM folder can be seen BUT iTunes DOES see the iPad and I can do backups using the same USB cable that the iPhone used and failed.

The only difference is the iPad is using 16.1.1 and the iPhone 16.1.2. I cannot roll the iPhone back to 16.1.1 as it requires iTunes. Plus I have a couple of files that I cannot lose. Hence trying to backup.

Based on the above I'm thinking that 16.1.2 is the culprit?

Thoughts??

Reply

Answer 4

Bulldog1024 Author

Level 1

8 points

Dec 12, 2022 06:29 PM in response to Raicya

Raicya

Try to free up iPhone device storage see this Apple articles below:

>> iPhone has 49GB used of 64GB. However will try to download some pics to free another 5-10GB. Based on having 15GB free not sure if this will help.

>> iPad has 28GB used of 32GB and iTunes does NOT have a problem with synch'ing and backing up.

>> No WiFi, everything done via USB cable.

>> While replying I thought try something. I have "VPN Unlimited" installed on iPhone. I never thought that it would / could interfere since using a USB cable for synch and backup. Momentarily turned it off and now iTunes is happy. So does the iPhone need something over the Internet (VPN doesn't stop TCP/IP) or is it that IOS and iTunes are a bit sensitive?

>> Any way thanks for the many comments and it looks like one of them hit the nail on the head.

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