Contacts app deletes contacts after I enter them

I've been entering a long list of contacts for the last hour or so, and the contacts app seems to be deleting the contacts shortly after I enter them! I figure this has something to do with it syncing with my other devices, but why would it DELETE new entries? It's infuriating!


By the way...this app is terrible in other ways as well. I get the spinning rainbow loading symbol with nearly every click, it will randomly cancel an entry I'm in the middle of creating...what's going on with this thing?

MacBook Air 13″, macOS 11.6

Posted on Dec 11, 2022 12:33 PM

Reply
1 reply

Dec 13, 2022 06:02 PM in response to greenpointdanny

Hello greenpointdanny,


To isolate the behavior, see if the issue persists while started in safe mode. Safe mode prevents startup items and non-essential system extensions from loading. The process also does a disk check, which may help to clear up the issue. Check out those steps here:


How to use safe mode on your Mac - Apple Support


"How to use safe mode

Determine whether you're using a Mac with Apple silicon, then follow the appropriate steps:


Apple silicon

  1. Shut down your Mac.
  2. Turn on your Mac and continue to press and hold the power button until you see the startup options window.
  3. Select your startup disk, then press and hold the Shift key while clicking “Continue in Safe Mode.”
  4. Log in to your Mac. You might be asked to log in again.


Intel processor

  1. Turn on or restart your Mac, then immediately press and hold the Shift key as your Mac starts up.
  2. Release the key when you see the login window, then log in to your Mac. 
  3. You might be asked to log in again. On either the first or second login window, you should see ”Safe Boot” in the upper-right corner of the window."


To further isolate, see if the issue continues when using a different macOS user account. This will help to see if the issue is system-wide, or isolate to your account. Check out those steps here: Add a user or group on Mac - Apple Support


If the issue continues, ensure macOS is updated to rule out any software issues being the culprit, and reach out to Apple Support directly to help investigate the behavior:



Kind regards.

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Contacts app deletes contacts after I enter them

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