User profile for user: full-noon
full-noon Author
User level: Level 1
4 points

Apple Music error on MacBook

When I log into apple music on my MacBook, and try to play a song, the words "MEDIA_LICENSE" comes up and then when I click "OK" the a following, "An Error Occurred, Something went wrong. Please refresh the page and try again." comes up after, which I have tried and gotten the same error every time. I just played music on my MacBook the other day (the same songs and playlists that now aren't working), so I don't understand why all of the sudden it's not letting me.

MacBook Pro 13″, macOS 11.6

Posted on Dec 11, 2022 9:28 AM

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User profile for user: lexOS1
lexOS1
User level: Community Specialist

Dec 13, 2022 3:02 PM in response to full-noon

Hi full-noon,


Thank you for participating in the Apple Support Communities. If you are trying to play music on Apple Music, here are a few steps to try:


1. Restart your device to see if the issue is still there: Shut down or restart your Mac - Apple Support

2. Confirm that your device is using the most recent software to rule out the older one: Update macOS on Mac - Apple Support

3. Try the steps here to see if they help: If you have problems playing music on Mac - Apple Support

4. Contact Apple Support here if you need further support: Contact - Official Apple Support


Have a great day.



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Apple Music error on MacBook

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