How can I get the hackers off my phone?

What do you do about the hackers?

iPhone SE, iOS 16

Posted on Dec 9, 2022 12:35 PM

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Posted on Dec 9, 2022 03:08 PM

My Facebook is logged on as primary log on in Columbus Ohio. I live three hours away. On one Facebook account the hackers put their email on my account and verified they were me! I got a new iPhone but it has not helped. On google I see two identical phone numbers when I get a verification for something. I also see old email addresses come on google. I tried them and they are active gmail accounts.if you can help please do

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Question marked as Top-ranking reply

Dec 9, 2022 03:08 PM in response to frazzm737

My Facebook is logged on as primary log on in Columbus Ohio. I live three hours away. On one Facebook account the hackers put their email on my account and verified they were me! I got a new iPhone but it has not helped. On google I see two identical phone numbers when I get a verification for something. I also see old email addresses come on google. I tried them and they are active gmail accounts.if you can help please do

Dec 9, 2022 03:39 PM in response to Almavivadiva

Almavivadiva wrote:

My Facebook is logged on as primary log on in Columbus Ohio. I live three hours away.


Your IP address is probably being incorrectly geolocated.


Precise IP address geolocation is more involved, more expensive, and much more hazardous to the users of the IP address. So it's just not done with any particular accuracy.


If you have issues with Meta Facebook logins, change your Meta Facebook password, and then find out how to log out all logged-in Meta Facebook sessions, and log them out. Log back in.


If you suspect your Meta Facebook account is hacked, check with Meta Facebook support for suggestions, and change your password. As an example of Meta Facebook security recommendations, Facebook offers two-factor, and which can make unauthorized access to your Meta Facebook account more difficult.


But mis-located logins, and mis-located login-related messages? Normal. About the best case is the IP geolocation is in the same country or region. More accurate than that is far from certain. I'm routinely geolocated in any of several US states in the local region, too.

Dec 9, 2022 03:51 PM in response to Almavivadiva

Almavivadiva wrote:

I receive weather reports for Columbus Ohio and job listings for there. Three hours away. Is this normal?


Yes.


IP address geolocation accuracy is often awful. As it can and usually should be.


One geolocation website I just checked is off by a ~dozen US states for the IP address I'm using.


ISPs very rarely report accurate IP geolocation info here, and—for this case—that error is a good thing.

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How can I get the hackers off my phone?

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