I purchased a referbished iPad mini from Amazon. I cannot log in to set it up because previous owners email and password are still connected to it. What next ???
iPad, iOS 9
If the iPad requires a Passcode before you have completed initial setup yourself, or if the iPad prompts for an AppleID, the iPad has already been set-up by someone else. As is, the iPad is (and will remain) useless to you.
You need to return the iPad to the retailers from which it was purchased - for exchange or refund.
If the iPad requires a Passcode before you have completed initial setup yourself, or if the iPad prompts for an AppleID, the iPad has already been set-up by someone else. As is, the iPad is (and will remain) useless to you.
You need to return the iPad to the retailers from which it was purchased - for exchange or refund.
Whatever Amazon reseller is selling activation locked devices is actually in violation of Amazon’s rules for sellers. Contact Amazon to start a refund and let them know this seller is selling unusable devices.
Return it for a refund
Can I take it into the Geek s
If the iPad is locked or disabled, nobody can help you - and Apple will not assist.
You need to return the iPad to the retailer.
Thank you everyone. I did contact Amazon. Refund is the way I’m going. 👍👍👍👍
Good result!
I purchased a referbished iPad mini from amazon. And I cannot log in or set up my iPad it still has previous owner email password attached What now. ???
