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Every month there is an amount of R59.99 that is deducted I checked my account and it is not something I authorized its not listed. Today it was R259.99 ! I now have to cancel my card and don't know how to get my money back.
iPhone 11
1.
Do you have an iCloud subscription?
Check -> Go to -> Settings -> your name -> iCloud -> if you see 50 GB (or 200 GB or 2 TB) then you have an iCloud subscription.
If you have an iCloud subscription, you will receive a monthly bill from Apple, check your email box.
You pay monthly for iCloud storage.
The subscription runs as long as you don't downgrade.
2.
If you don't want to continue a subscription you need always to cancel that subscription in time, see the following Apple articles:
If you want to cancel a subscription from Apple
If you want to cancel a subscription from Apple - Apple Support
If the subscription that you want to cancel is not listed
If the subscription that you want to cancel is not listed – Apple Support (UK)
Manage subscriptions on Apple TV
Manage subscriptions on Apple TV – Apple Support (UK)
See -> Delete apps on your iPhone, iPad, and iPod touch
Delete apps on your iPhone, iPad, and iPod touch - Apple Support
3.
If you have received an invoice from Apple, on every invoice from the Apple Store and/or iTunes Store always states what you have purchased (and/or concerns a subscription) and the amount.
Tap on Report a problem on the invoice.
Or try to -> Request a refund for apps or content that you bought from Apple.
Request a refund for apps or content you've bought from Apple – Apple Support (UK)
If you have requested a refund, you must wait until Apple has approved. Then you will receive a message from Apple.
Refunds are not guaranteed. For more information, see the Terms & Conditions.
4.
If the invoice is not from Apple, was the money deducted by a stranger?
Contact your bank, they can find out who (name, address & account number) has collected the amount from your bank account, and when.
Depending on your bank, they can collect the amount back within 30 days.
Ask the bank to block your card, and ask a new one.
Also report to the police.
Check -> see the following Apple articles:
View your purchase history for the App Store, iTunes Store, and other Apple media services
How apps, content, and subscriptions from Apple are billed
How apps, content, and subscriptions from Apple are billed - Apple Support
❗️ Identify legitimate emails from the App Store or iTunes Store
Identify legitimate emails from the App Store or iTunes Store - Apple Support
1.
Do you have an iCloud subscription?
Check -> Go to -> Settings -> your name -> iCloud -> if you see 50 GB (or 200 GB or 2 TB) then you have an iCloud subscription.
If you have an iCloud subscription, you will receive a monthly bill from Apple, check your email box.
You pay monthly for iCloud storage.
The subscription runs as long as you don't downgrade.
2.
If you don't want to continue a subscription you need always to cancel that subscription in time, see the following Apple articles:
If you want to cancel a subscription from Apple
If you want to cancel a subscription from Apple - Apple Support
If the subscription that you want to cancel is not listed
If the subscription that you want to cancel is not listed – Apple Support (UK)
Manage subscriptions on Apple TV
Manage subscriptions on Apple TV – Apple Support (UK)
See -> Delete apps on your iPhone, iPad, and iPod touch
Delete apps on your iPhone, iPad, and iPod touch - Apple Support
3.
If you have received an invoice from Apple, on every invoice from the Apple Store and/or iTunes Store always states what you have purchased (and/or concerns a subscription) and the amount.
Tap on Report a problem on the invoice.
Or try to -> Request a refund for apps or content that you bought from Apple.
Request a refund for apps or content you've bought from Apple – Apple Support (UK)
If you have requested a refund, you must wait until Apple has approved. Then you will receive a message from Apple.
Refunds are not guaranteed. For more information, see the Terms & Conditions.
4.
If the invoice is not from Apple, was the money deducted by a stranger?
Contact your bank, they can find out who (name, address & account number) has collected the amount from your bank account, and when.
Depending on your bank, they can collect the amount back within 30 days.
Ask the bank to block your card, and ask a new one.
Also report to the police.
Check -> see the following Apple articles:
View your purchase history for the App Store, iTunes Store, and other Apple media services
How apps, content, and subscriptions from Apple are billed
How apps, content, and subscriptions from Apple are billed - Apple Support
❗️ Identify legitimate emails from the App Store or iTunes Store
Identify legitimate emails from the App Store or iTunes Store - Apple Support
There are no invoices for these deductions I have had iCloud for years it's not that these are iTune deductions for R5t9.99 every month and now it's R259.99. I checked subscriptions nothing is current. I receive invoices for my R30 a month for I CLoud.
There are no invoices for these deductions
If there are no invoices for these deductions, no body can do anything.
So these were fraudulent transactions ?
There are no invoices for these deductions
If there are no invoices for these deductions, no body can do anything.
How do you know you get charged without invoices?
It went off my bank account ref apple.com
Then read again my 1st previous post, see point 4.
Thanks I reported it to the banks fraud dept and cancelled my card
Unauthorized deductions from my bank account
