File sharing - temporary empty folders are being created

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Level 1

4 points

File sharing - temporary empty folders are being created

Hi all,

Computers are connected over SMB. All users have full access.

Since updating all to Ventura, and figuring out how to 'turn on' SMB , every time a user saves a file from Word, two temporary folders are created and don't disappear, unfortunately only an admin user can deleted. The name of the folders are like this.

nameoffile.pdf.sb-86c490f3-Ac0QfB

nameoffile.docx.sb-86c490f3-pNHwsB

The only forum help topics I can find are back in 2016/17. A lot of people replying

saying "Temporary Files are normal ... whats the problem?", But the temporary files are more than just annoying as each time you save a document another two are created and they just keep building up. It's becoming a HUGE problem, and as mentioned, only Admin User can delete.

I called Apple Support, they don't know what's going on. They think it might be a 'trace file' or a

'footprint' of the other user on the shared network.

Don't want to downgrade to a previous OS due to security.

SOMEONE HELP PLEASE!

Posted on Dec 8, 2022 12:44 AM

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Answer 1

Top-ranking reply

Peter—Marcus

Level 1

8 points

Dec 28, 2022 10:10 AM in response to L_n0

I, too, am desperate for help on this problem, perfectly described above by "L_n0". For me too, it only happened a few months ago when I upgraded to Ventura. It has happened briefly only once before, about 5 or 6 years ago. It's not life-threatening, but it's incredibly annoying. Any help would be much appreciated.

I might just add that, for me, it doesn't just happen on MS Word files. Also Excel, and on .pdf files, which I use and edit on Preview.

Also, although I can manually delete them, I can't do so immediately. It takes about half a day before I can. Odd.

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Answer 2

Jan 5, 2023 02:54 PM in response to Peter—Marcus

We are having the same problem with all Microsoft 365 apps. No issue with Adobe pdf's. Adobe allegedly has been updated to run natively on Ventura. I think Microsoft 365 still runs on Rosetta. We have new Studio computers and share files on an iMacPro (Intel processor). Microsoft says the issue is that Ventura is not communicating to the server to delete the temporary files when the file is saved. I wonder if the issue is related to the Intel processor on the server.

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File sharing - temporary empty folders are being created

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