Purchase

The game said my purchase could not be completed.

Posted on Dec 7, 2022 8:58 PM

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1 reply

Dec 8, 2022 9:24 AM in response to SharonHung0423

Hello SharonHung,


You may see various forms of a "Your purchase could not be completed" message. Some may show old URLs (such as the one ending in "/ww/") which will redirect to the current one which leads you to a page to select your country but provides little additional guidance. Since it says to contact iTunes Support, do this:

1. Click on this link --> Choose your country or region - Official Apple Support

2. Select your country

3. Select: Billing & Subscriptions

4. Select: Subscriptions & Purchases

5. Select: Update payment method

6. Select a chat session or a phone call.


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