When I open a shared album on my phone, I see some of the pictures briefly before they all turn into grey boxes. When I click on them they won’t load and I just see grey.
iPhone 12 Pro
Hello Mpgarrote,
We see you might've already checked out this resource: If Shared Albums aren't working - Apple Support. We want to make sure you've followed the guidance in this section first to get started:
"What do I need to see and share videos, contribute to someone else's Shared Album, and add comments or like photos and videos?
If the owner of a Shared Album turns on the Public Website option and shares the link with you, you can use any up-to-date browser to see photos and videos added by the owner and all contributors."
This article may also help to make sure everything is set up properly: How to use Shared Albums in Photos on your iPhone, iPad, and Mac - Apple Support.
Let us know if we can help with anything else at all or if this doesn't settle your issue so we can look into this further with you. Thanks and have a fabulous day!
Why do my shared album pictures no longer appear? They’re just showing as grey boxes now
