Messages keeps crashing when I try to open it on my laptop

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Level 1

8 points

Messages keeps crashing when I try to open it on my laptop

OS Ventura. When clicking on my Laptop's iMessages to open it, it crashes. It works on my iPhone and iPad. Have no idea what's goin on.

iMac 27″, macOS 11.6

Posted on Dec 7, 2022 10:13 AM

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Answer 1

rogerpretto Author

Level 1

8 points

Dec 12, 2022 1:55 PM in response to Missy5937

RE: Messages crashes when attempting to open. — Hello Missy, I apologize for the delay in responding to your email. — None of the suggestions you provided worked. — As iMessage works on my iPhone, iPad and also in theMacbook under a different User, it's obvious that the problem lies in my intel laptop system. I'm on OS Ventura 13.0.1. — I suspect that the problem might be fixed by trashing the Message.plist in Preferences, but Messages or iMessage nor iChat is listed there. I don't know where else to search for the .plist. I'm stumped. Can you help?

Regards,

RogerP.

[Personal Information Edited by Moderator] 

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Answer 2

Missy5937

Community Specialist

Dec 10, 2022 1:33 PM in response to rogerpretto

Hello rogerpretto,

Thanks for posting in the Apple Support Communities. We're happy to look into this with you. We understand that you're having issues with the Messages app on your Mac. There are a couple different actions you can try that may be helpful. Be sure to test after each step to see if the issue is resolved.

Restart your Mac - Shut down or restart your Mac - Apple Support
Force quit Messages app - How to force an app to quit on your Mac - Apple Support
Boot up into Safe Mode - How to use safe mode on your Mac - Apple Support

Let us know if any of the actions above helps to resolve this.

Best regards.

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Answer 3

jeffd55

Community Specialist

Dec 13, 2022 12:08 PM in response to rogerpretto

rogerpretto,

Thank you for trying those steps and keeping us posted. At this point, we would recommend that you contact Apple Support directly for more specific assistance with your issue.

Best regards.

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Messages keeps crashing when I try to open it on my laptop

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