email has always worked via data or wifi never had any problems , we have changed nothing but since yesterday email only works on wifi , its a btinternet email address, i deleted the email account and reinstalled it didn't help. have checked all data switch's are on green, but still wont receive or send emails off our wifi any ideas? internet, imessage, all app's working fine on data its just the email suddenly stopped.
Hi jlateo,
For help with receiving email from a specific account, check your settings with the steps below found in the article here: If you can't receive email on your iPhone, iPad, or iPod touch
"Check Mail Fetch and Notification settings
By default, Fetch New Data settings are based on what's provided by your email service. If Push isn't available as a setting, your account will default to Fetch. These settings affect how your device receives email. To adjust these settings:
With iOS 11 and later, and iPadOS, Automatically is set by default. Your device will fetch new data in the background only when your device is charging and connected to Wi-Fi.
Make sure that your Notification settings are correct for the Mail app:
If those settings are correct, continue with the section "Contact your email provider or system administrator" If they find no issues with your account, reach out to Apple Support directly as you've already completed some great troubleshooting on your own.
Contact - Official Apple Support
Contact Apple for support and service - Apple Support
Best.
Hi jlateo,
For help with receiving email from a specific account, check your settings with the steps below found in the article here: If you can't receive email on your iPhone, iPad, or iPod touch
"Check Mail Fetch and Notification settings
By default, Fetch New Data settings are based on what's provided by your email service. If Push isn't available as a setting, your account will default to Fetch. These settings affect how your device receives email. To adjust these settings:
With iOS 11 and later, and iPadOS, Automatically is set by default. Your device will fetch new data in the background only when your device is charging and connected to Wi-Fi.
Make sure that your Notification settings are correct for the Mail app:
If those settings are correct, continue with the section "Contact your email provider or system administrator" If they find no issues with your account, reach out to Apple Support directly as you've already completed some great troubleshooting on your own.
Contact - Official Apple Support
Contact Apple for support and service - Apple Support
Best.
iPhone 12 email only works on Wi-Fi
