My son‘s Apple Watch does not work when he is away from his cell phone. How do I fix it?

My son’s Apple Watch is not working outside the house. It constantly says call failed. When I go into settings on his watch, it says no cellular connection. How do I fix this?

Apple Watch Series 6

Posted on Dec 5, 2022 11:15 AM

Similar questions

Apple Watch Difficulties My apple watch doesn’t seem to be able to work in its own with its own cellular data. For example if my iPhone was powered off, the apple watch wouldn’t be able to work. Such as sending and receiving messages but able to make and receive phone calls. I checked settings and I have everything turned on: cellular, cellular data, and data roaming. Does anyone know how I could fix this?
1308 1
Apple Watch SE can't make or receive calls So my son recently just bought the Apple Watch SE (1st gen) new from Walmart. The selling describes full 5g capability with calling and texting. He does not have his own phone, so I paired it with my iPhone 7 plus (yes its old) using family setup. Yesterday we went and got a T-Mobile Watch plan for $10 a month yet it can't call (only text and use other cellular capabilities). When Me or my wife try to call him, we get the "The person you have dialed is not able to receive call right now" error message. Even weirder, he get some of my texts and my calls too. When he dials me, it will not show on my i-Phone. We tried looking all over the web and even at the Apple Store to find a solution, but we just can't find one. I'm hoping someone from this community can help me solve this. For reference I am running iOS 15.7.8 and my son is running WatchOS 8.8.1. Thanks!
2886 3
Apple Watch unable to receive phone calls if iPhone is in airplane mode When I turn on airplane mode on my phone, my Apple Watch series 8 is unable to make or receive phone calls or texting. For background: I pay for cellular, the watch does NOT mirror the phone for airplane mode, cellular is turned ON on the watch even if phone is in airplane. Still unable to receive phone calls- kinda the whole point of paying extra for the cell service.
603 1

1 reply

Dec 5, 2022 01:30 PM in response to EricRasmussen

Contact your cellular provider for help with the cellular connection for the watch.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

My son‘s Apple Watch does not work when he is away from his cell phone. How do I fix it?

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up