Why do these Apple HomeKit devices are so Hidden into HomeKit app?

I am seeing that a message says "This Mac Can No Longer View This Home" and "This home requires software that isn't compatible with this Mac." when my Apple HomeKit devices are hidden as which my Mac (desktop computer) can no longer view my home.


Since I still have older Mac mini (Late 2014) by Model A1347 right now, with MacOS Monterey by version 12.6.2.

Mac mini, macOS 12.6

Posted on Dec 3, 2022 11:17 AM

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Posted on Feb 11, 2023 07:22 AM

I too experienced the loss of my Home App devices on my late 2014 Mac Mini's running Monterey after updating my iPhone and iPad to iOS 16.3 with NO warning beforehand. It's VERY condescending of Jeff W to suggest that the "best path forward" is to contact Apple Support for I contacted Apple Support immediately afterwards and endured a lengthy troubleshooting session with a bewildered (and seemingly poorly trained Support person) with NO resolution provided to date. This is becoming an increasingly frustrating user experience from a company that wants its customers to pay top dollar for their products and then suffer the insulting inability to use them as intended, usually due to either poor planning and rushed release and/or the guise of 'end of life support' with the only offer being to spend more on upgrading to the latest Apple products ( I offer the original HomePod as a shameless example whereby a software update rendered otherwise perfectly expensive working units, unresponsive and dead) Sure, I was offered a new replacement of the original which was unavailable in store but amazingly still in warehouse but I had to pay the original retail price all over again, only to now learn that Apple have released version 2 of this unit for the same price! What a f*cking liberty!!!


Meanwhile I have lost the ability to access my Homes within the app on my Mac Minis as they are unable to be upgraded to Ventura which in itself is not completely true now is it Apple... I have actually updated one of my late 2014 Mac Minis to Ventura successfully using a third party workaround!


If Apple thinks that once their customers are trapped within their 'ecosystem' they'll suffer such arrogance and stay, I would suggest they think again. Should someone at Apple who is empowered to provide more than just lip service and be bothered to follow thru and actually get this issue resolved, my Case ID is: 101917501616.


Failing this, I will have no hesitations emailing Mr Cook and making him aware!

15 replies
Question marked as Top-ranking reply

Feb 11, 2023 07:22 AM in response to Jeff_W.

I too experienced the loss of my Home App devices on my late 2014 Mac Mini's running Monterey after updating my iPhone and iPad to iOS 16.3 with NO warning beforehand. It's VERY condescending of Jeff W to suggest that the "best path forward" is to contact Apple Support for I contacted Apple Support immediately afterwards and endured a lengthy troubleshooting session with a bewildered (and seemingly poorly trained Support person) with NO resolution provided to date. This is becoming an increasingly frustrating user experience from a company that wants its customers to pay top dollar for their products and then suffer the insulting inability to use them as intended, usually due to either poor planning and rushed release and/or the guise of 'end of life support' with the only offer being to spend more on upgrading to the latest Apple products ( I offer the original HomePod as a shameless example whereby a software update rendered otherwise perfectly expensive working units, unresponsive and dead) Sure, I was offered a new replacement of the original which was unavailable in store but amazingly still in warehouse but I had to pay the original retail price all over again, only to now learn that Apple have released version 2 of this unit for the same price! What a f*cking liberty!!!


Meanwhile I have lost the ability to access my Homes within the app on my Mac Minis as they are unable to be upgraded to Ventura which in itself is not completely true now is it Apple... I have actually updated one of my late 2014 Mac Minis to Ventura successfully using a third party workaround!


If Apple thinks that once their customers are trapped within their 'ecosystem' they'll suffer such arrogance and stay, I would suggest they think again. Should someone at Apple who is empowered to provide more than just lip service and be bothered to follow thru and actually get this issue resolved, my Case ID is: 101917501616.


Failing this, I will have no hesitations emailing Mr Cook and making him aware!

Jan 4, 2023 06:52 AM in response to OutlookUSA

So I contacted Apple. I have a call back scheduled, however what they are saying is that the updated architecture requires Ventura or later. I guess they pushed the update, and a few people, including us, installed without them telling us that Ventura was the min. OS to use. Will let you all know how my call goes.


I am doubtful, and honestly will just go out and buy a new machine which is what I was going to do anyway.

Jan 4, 2023 07:20 AM in response to ffzucker

Pretty much my beef... zero warning that Older kit wasn't going to be forward compatible. Ive got a mid 2015 MBP (thats perfectly fine, albeit its x86 and not M1 architecture), soooo the upgrade happens on the AppleTV and now the MBP doesnt work with it. If there WAS a rollback capability I wouldn't be as upset, however its a one way trip.


Furthermore the new homekit is a disaster! I use homebridge (I know, its not apple sanctioned - but they dont connect to most of the automation ecosystem anyway) to tie a lot of other kit together, and this has broken many of the homebridge bridges that I previously uses (Unifi video, being a major one). The overall execution in the latest Homekit version is pretty lousy overall. I like many others run a mixed environment - and really dont have a great "need" to go adn buy a new laptop just to use this stuff. There is a good reason that open source exists, adn being a *NIX user for decades, Im really getting more tempted to ditch apple going forward... its nice stuff when it works, and consistent (unlike android)... but there comes a point.

Feb 11, 2023 08:50 AM in response to ffzucker

Well lucky you that you have the funds to "go out and buy a new machine" in order to rectify what is actually Apple's poor implementation of an embedded feature pushed to us all on various hardware platforms.


Spare funds or not, it is unacceptable that "valued customers" of a premium brand are supported by lousy engineers whose main focus appears to be on new and upcoming products with little or no priority to address THEIR stuff ups with previous or existing products, much like Samsung nowadays!

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Why do these Apple HomeKit devices are so Hidden into HomeKit app?

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