Watch stolen out of shipping box

We bought a watch SE for our son for Christmas. We received the box today. Upon examining the box, I noticed the seal had been broke and it had been taped shut. I cut the tape and took the Apple box out and one of the seals had been broken on it as well. Upon opening the Apple box, the watch is missing. What can we do?

Posted on Nov 30, 2022 08:05 PM

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Question marked as Top-ranking reply

Posted on Dec 1, 2022 01:03 AM

If you bought it from Apple.com then I would to reach out to Apple Support directly. You should be able to reach them here 

Click here > Contact - Official Apple Support

or phone numbers 

Click here > Contact Apple for support and service - Apple Support

 

If you bought it from a third party then contact them. In some countries you need to clim from the shipper and in other countries you need to claim from the sender.

Only you know the laws in your country.

1 reply
Question marked as Top-ranking reply

Dec 1, 2022 01:03 AM in response to awa3133

If you bought it from Apple.com then I would to reach out to Apple Support directly. You should be able to reach them here 

Click here > Contact - Official Apple Support

or phone numbers 

Click here > Contact Apple for support and service - Apple Support

 

If you bought it from a third party then contact them. In some countries you need to clim from the shipper and in other countries you need to claim from the sender.

Only you know the laws in your country.

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Watch stolen out of shipping box

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