My YouTube app says “no connection and will not work. I’ve tried closing the app and everything but nothing works

How can I make YouTube work on my iPhone 14 ?

it says “no connection“ at bottom of the screen but is always updating but nothing will play.

iPhone 13 Pro Max, iOS 16

Posted on Nov 28, 2022 5:05 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 30, 2022 12:53 PM

Hi there Adamsintown12,


If a specific app is not working as expected on your iPhone, these steps from If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open can resolve what's happening:

1. Close and reopen the app
Force the app to close. Then open the app to see if it works as expected.
 
2. Restart your device
Restart your iPhone or restart your iPad. Then open the app to see if it works as expected.
 
3. Check for updates
To see if updates are available for the app, open the App Store, tap your profile icon, then scroll down to see if updates are available. If updates aren't available for the app, update the software on your iPhone or iPad.
 
4. Delete the app, then redownload it
Delete the app. When you do this, you might lose data that was stored in the app. Then redownload the app. Then check to see if the problem with the app is fixed.
 
Get more help
• If the App Store itself is not responding, contact Apple Support for your iPhone or for your iPad.
• If you found the app on the App Store, contact the app developer. If the app is made by Apple or came with your iPhone or iPad, contact Apple Support for your iPhone or for your iPad.


If this continues after following those steps, let us know if this happens over multiple network connections including cellular data. That will help us isolate if the network connection is responsible for this behavior.


Cheers!


1 reply
Question marked as Top-ranking reply

Nov 30, 2022 12:53 PM in response to Adamsintown12

Hi there Adamsintown12,


If a specific app is not working as expected on your iPhone, these steps from If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open can resolve what's happening:

1. Close and reopen the app
Force the app to close. Then open the app to see if it works as expected.
 
2. Restart your device
Restart your iPhone or restart your iPad. Then open the app to see if it works as expected.
 
3. Check for updates
To see if updates are available for the app, open the App Store, tap your profile icon, then scroll down to see if updates are available. If updates aren't available for the app, update the software on your iPhone or iPad.
 
4. Delete the app, then redownload it
Delete the app. When you do this, you might lose data that was stored in the app. Then redownload the app. Then check to see if the problem with the app is fixed.
 
Get more help
• If the App Store itself is not responding, contact Apple Support for your iPhone or for your iPad.
• If you found the app on the App Store, contact the app developer. If the app is made by Apple or came with your iPhone or iPad, contact Apple Support for your iPhone or for your iPad.


If this continues after following those steps, let us know if this happens over multiple network connections including cellular data. That will help us isolate if the network connection is responsible for this behavior.


Cheers!


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My YouTube app says “no connection and will not work. I’ve tried closing the app and everything but nothing works

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