You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone 12 does not wake up while on call

Recently, I am unable to wake up the iPhone while on call. I may want to end the call, or enter some inputs while connected to an automated voice call and so on, but nothing works.

The phone does not wake up till the call is disconnected from the caller's end.


Now, I use a non-Apple brand back cover, but this was never a problem until recently.


This has been very frustrating for the last few weeks. Request your help.

Posted on Nov 26, 2022 6:50 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 27, 2022 12:51 AM

Restart your iPhone or iPad. Make sure that your screen is clean and free of any debris or water. Disconnect any Lightning or USB-C accessories. If your screen works after removing an accessory, try using a different outlet, cable, or charger.


If the screen isn't working on your iPhone or iPad

2 replies

iPhone 12 does not wake up while on call

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.