iPhone 13 camera doesn't focus

Hello ..I have 2 Iphone 13 brand new,and I have problem with my camera.Doesn t focus..I have also an iphone 12 ,I put on the same distance at same time on a spot..focus and iphone 12 works very good ..and the iphone 13 ,both,doesnt focus…you know about this problem?Thank you!🙁



[Re-Titled by Moderator]

Posted on Nov 24, 2022 10:12 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 26, 2022 03:39 PM

Hello AndreiV12,


For difficulties with taking clear photos, you'll want to take the steps below:


  1. Remove any case, accessory, or film that might block the camera or flash or that places a magnet near the camera.
  2. If the photo is blurry, clean the front and back camera lenses with a microfiber cloth. If you see dirt or debris inside the lens or if the camera lens appears to be misaligned or blocked, contact Apple Support to discuss service options.
  3. Restart your iPhone.


You can also find those steps in this resource: If the camera or flash on your iPhone, iPad, or iPod touch isn't working - Apple Support


If that still persists, you'll want to contact Apple Support for additional help: Contact - Official Apple Support They'd be in the best position to assist further.

5 replies
Question marked as Top-ranking reply

Nov 26, 2022 03:39 PM in response to AndreiV12

Hello AndreiV12,


For difficulties with taking clear photos, you'll want to take the steps below:


  1. Remove any case, accessory, or film that might block the camera or flash or that places a magnet near the camera.
  2. If the photo is blurry, clean the front and back camera lenses with a microfiber cloth. If you see dirt or debris inside the lens or if the camera lens appears to be misaligned or blocked, contact Apple Support to discuss service options.
  3. Restart your iPhone.


You can also find those steps in this resource: If the camera or flash on your iPhone, iPad, or iPod touch isn't working - Apple Support


If that still persists, you'll want to contact Apple Support for additional help: Contact - Official Apple Support They'd be in the best position to assist further.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone 13 camera doesn't focus

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.