New iPhone 14 asking to sign into an old Apple ID

Hi, I'm trying to set up my new iPhone 14 and I cannot progress because of the pop up "Sign in with Apple ID" is showing an old email address/AppleID that I haven't used in years and have no access to the password. It's maddening because I can't even access the Settings on the phone. How can I get it to recognize my actual current Apple ID? And no, it's not one of my Reachable At email addresses. Any help much appreciated.

iPhone 14 Pro Max, iOS 16

Posted on Nov 22, 2022 10:14 PM

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Question marked as Top-ranking reply

Posted on Nov 22, 2022 11:09 PM

If you can't remember the Apple ID password and you don't have access to your old Apple ID mail address, contact the official Apple Support about that:

Contact Apple for support and service - Apple Support


Or use the Additional Activation Lock Support process:


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New iPhone 14 asking to sign into an old Apple ID

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