Unknown billing from Candy Crush

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4 points

Unknown billing from Candy Crush

Once again I have been charged with purchases on Candy Crush for things not purchased.

I don’t understand why this keeps happening. I have never spent $5.97 in one day on candy Crush. I hate to give it up but I’ll have to if someone else is using my account.

I even wrote down when I purchased and it doesn’t match.

I hope you can help…..again.

Roberta C.

[Edited by Moderator]

iPad, iOS 9

Posted on Nov 22, 2022 12:07 PM

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Answer 1

amandal80

Community Specialist

Nov 24, 2022 09:04 AM in response to Daragrace2

Hello and welcome to Apple Support Communities, Daragrace2,

If we understand your post correctly, you are seeing some charges that you didn't expect from iTunes. We’d like to help.

If you are seeing this charge on your bank or credit card statement follow the steps in this article: If you see 'apple.com/bill' on your billing statement - Apple Support
If you are seeing this charge only in an email you received follow the steps in this article: Identify legitimate emails from the App Store or iTunes Store - Apple Support
Keep in mind that if you are the organizer for a family share group family members' purchases are charged to you: How to share purchases with your family - Apple Support
If you suspect that someone else has access to your account this guide can help: If you think your Apple ID has been compromised - Apple Support

Let us know if that resolves this issue for you.

Thanks for using the Apple Support Communities. Take care.

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Unknown billing from Candy Crush

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