Unable to remove 1.5 GB of used iCloud storage

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Unable to remove 1.5 GB of used iCloud storage

Hi,

I'm unable to remove 1.5 GB of iCloud storage on my 5 GB of free account. Manage iCloud storage shows that 1.5 GB of storage is being used by iCloud drive, but I'm able to see anything on icloud.com.

Also when I'm using "Delete Documents & data..." from my iPhone directly, still nothing happens.

It's keep showing on that 1.5 GB of iCloud drive storage being used, but I have no clue how to fix that out.

Attaching screenshots from my iPhone.

Let me know if someone can help. Thanks in advance!

Posted on Nov 21, 2022 12:05 PM

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Answer 1

kamote0628

Community Specialist

Nov 23, 2022 11:47 AM in response to root_daemon

Hi root_daemon,

We appreciate you reaching out to us. We understand that you are experiencing issues deleting the 1.5 GB data that is occupying your iCloud storage.

We’d like to gather additional details that may help us be in a better position to assist you.

Other than your iPhone, do you have a different Apple device that is signed in to the same Apple ID?

If yes, are you experiencing a similar issue with your other device? These details can help us in isolating the issue.

Manage your iCloud storage - Apple Support

If you are using the same steps in the article above to manage your iCloud storage and you are experiencing the same issue on multiple devices, please reach out to us here so we can take a closer look into the issue: Get Support

Take care!

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Unable to remove 1.5 GB of used iCloud storage

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