My watch is stuck on the Apple logo.
My watch is stuck on the Apple logo. I cannot restart it or tell if it’s charging. What can I do?
Apple Watch Series 3, watchOS 8
My watch is stuck on the Apple logo. I cannot restart it or tell if it’s charging. What can I do?
Apple Watch Series 3, watchOS 8
KristieJams,
Are you paired iPhone and Apple Watch running the latest software versions? Here's how to check:
1- In the Watch app on your iPhone go to General > Software Update
2- In the Settings app on your iPhone, go to General > Software Update
If both devices are running the latest versions of iOS/watchOS, or if you're unable to update, reach out to Apple Support directly: Contact - Official Apple Support
Take care.
KristieJams,
Are you paired iPhone and Apple Watch running the latest software versions? Here's how to check:
1- In the Watch app on your iPhone go to General > Software Update
2- In the Settings app on your iPhone, go to General > Software Update
If both devices are running the latest versions of iOS/watchOS, or if you're unable to update, reach out to Apple Support directly: Contact - Official Apple Support
Take care.
Hello KristieJams,
We would like to see how we can help you with your Apple Watch being frozen on the Apple logo. Were you able to follow the steps from the link above for force restarting the Watch? To force restart your Apple Watch, press and hold both the side button and Digital Crown for at least 10 seconds, then release both buttons when you see the Apple logo. If so, what happened when you took this step?
Get back to us with these details so that we have a better understanding of the issue, and we can go from there.
Cheers!
I tried to power it off to try to restart it originally, but the slider to power off does not come up. It just stays on the Apple logo
My watch is stuck on the Apple logo.