My watch is stuck on the Apple logo.

My watch is stuck on the Apple logo. I cannot restart it or tell if it’s charging. What can I do?

Apple Watch Series 3, watchOS 8

Posted on Nov 20, 2022 3:38 PM

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Posted on Nov 23, 2022 8:35 AM

KristieJams,


Are you paired iPhone and Apple Watch running the latest software versions? Here's how to check:


1- In the Watch app on your iPhone go to General > Software Update

2- In the Settings app on your iPhone, go to General > Software Update


If both devices are running the latest versions of iOS/watchOS, or if you're unable to update, reach out to Apple Support directly: Contact - Official Apple Support


Take care.



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Nov 23, 2022 8:35 AM in response to KristieJams

KristieJams,


Are you paired iPhone and Apple Watch running the latest software versions? Here's how to check:


1- In the Watch app on your iPhone go to General > Software Update

2- In the Settings app on your iPhone, go to General > Software Update


If both devices are running the latest versions of iOS/watchOS, or if you're unable to update, reach out to Apple Support directly: Contact - Official Apple Support


Take care.



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Nov 22, 2022 2:35 PM in response to KristieJams

Hello KristieJams,


We would like to see how we can help you with your Apple Watch being frozen on the Apple logo. Were you able to follow the steps from the link above for force restarting the Watch? To force restart your Apple Watch, press and hold both the side button and Digital Crown for at least 10 seconds, then release both buttons when you see the Apple logo. If so, what happened when you took this step?


Get back to us with these details so that we have a better understanding of the issue, and we can go from there.


Cheers!


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My watch is stuck on the Apple logo.

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