mdm

Can someone help me to get passed the mdm lock I have tried to load from an usb with Big Sur and I cannot. I bought this 2020 MacBook Aid m1 from QVC and I cannot login to my account and I know the password is correct and when I start from recovery after erasing it says enter mdm code I just want to use my computer I have my receipt but I do not even know where to begin please help.


MacBook Air

Posted on Nov 20, 2022 1:46 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 20, 2022 2:00 PM

Contact the seller. The computer is locked to the previous company/organization owner. It was not properly prepared for resale.

If it were me, I would return the computer for a refund.

2 replies

Nov 21, 2022 2:16 AM in response to firstplacekellio

Agree with previous contributor and return for a refund.


Even if the New Owner were able to Totally Erase the Drive to zero and install the OS via an External Bootable Drive, the MDM Service has the Serial Number of this computer Registered.


The MDM could and may still be able to Lock the computer down.


This would leave the New Owner with an expensive Paper Weight.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

mdm

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.