Apple TV home screen suddenly less intense color (faded); no problem with program display

Question

krinny Author

Level 1

4 points

Apple TV home screen suddenly less intense color (faded); no problem with program display

Info:

Apple TV A1842

TV OS 16.1 (20K71)

Resolution HDR (TV is an LG 65” OLED) 1080p HD - 59.94 Hz HDR10 4:2:2

Hi. An interesting problem has developed with my unit with a somewhat faded appearance of the home screen and system screens and all screens except programs, which have normal display. Swapping the unit with two other units that we have demonstrates the problem is with this one unit, not the TV or cables; the issue follows the unit (other units display normally on all three TVS and the unit in question has the faded home screen/system screens on all TVs.) I have tried rebooting it to no avail; I have resisted resetting the unit out of concern about having to re-enter subscription data for many of my apps (!). The background display (light/dark/automatic) has no affect on the faded appearance mainly of the reds.

Does anyone have experience with this and tell me whether this is end of life or whether a reset will resolve the issue?

Thanks

Posted on Nov 20, 2022 11:01 AM

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Answer 1

Chris_V89

Community Specialist

Nov 22, 2022 1:13 PM in response to krinny

Hey there krinny,

Thanks for reaching out to the Apple Support Communities. To get started, do you by chance have any color filters enabled in the Display Accommodation settings on your Apple TV? If unsure, check out check out the steps listed in the following resource that can help with checking: Use Display Accommodations on your Apple TV - Apple Support

Color Filters

Color Filters can help you differentiate colors or read onscreen text.

To help you differentiate colors, there are four presets. After you choose one (except Grayscale), you can then select Intensity to adjust the filter's strength:

- Grayscale

- Red/Green Filter (for Protanopia)

- Green/Red Filter (for Deuteranopia)

- Blue/Yellow Filter (for Tritanopia)

To help you read onscreen text, select the Color Tint option. Then select Intensity or Hue to make adjustments.

If you don't have any Display Accommodation settings enabled, then based on the other troubleshooting steps you've performed, we'd recommend reaching out to Apple Support directly from this link here: Get Support - Apple

Take care!

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Answer 2

krinny Author

Level 1

4 points

Nov 22, 2022 2:54 PM in response to Chris_V89

Thanks for your response. I had not changed any settings nor had any settings been changed without my having done so. I will check with Apple support.

Cheers and Happy Thanksgiving!

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Apple TV home screen suddenly less intense color (faded); no problem with program display

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