I lost my iPhone 12 pro some days ago. I have the backup in iCloud. I just bought an iPhone 13 pro and when i tried to restore the data from the 12 pro, it showed instead the information from an iPhone 6 I use at home to stream music.
How can I retrieve the 12's information stored in the iCloud to transfer it to my new device?
Thanks in advance for any information somes of you could provide.
Hi jicosa,
First, we recommend that you locate the iCloud backup that you created with your iPhone 12 before it was accidentally lost: Locate backups of your iPhone, iPad, and iPod touch - Apple Support
If you use iCloud Backup, you won't find a list of your backups on iCloud.com. Here's how to find your iCloud backups on your iOS or iPadOS device, Mac, or PC.
On your iPhone, iPad, or iPod touch:
1) Go to Settings > [your name] > iCloud.
2) Tap Manage Account Storage, then tap Backups.
3) Tap a backup to see more details about it, choose which information to back up, or delete the backup.
After you have successfully located the correct backup, follow the steps here: Restore your iPhone, iPad, or iPod touch from a backup
1) Turn on your device. You should see a Hello screen. If you already set up your device, you need to erase all of its content before you can use these steps to restore from your backup.
2) Follow the onscreen setup steps until you reach the Apps & Data screen, then tap Restore from iCloud Backup.
3) Sign in to iCloud with your Apple ID.
4) Choose a backup. Look at the date and size of each and pick the most relevant. After you choose a backup, the transfer starts. If a message says that a newer version of software is required, follow the onscreen steps to update. If you don't see onscreen steps to help you update, learn what to do.
5) When asked, sign in with your Apple ID to restore your apps and purchases. If you've purchased iTunes or App Store content using multiple Apple IDs, you'll be asked to sign in to each. If you can't remember your password, you can tap Skip this Step and sign in later. You won't be able to use the apps until you sign in with your Apple ID.
6) Stay connected to Wi-Fi and wait for a progress bar to appear and complete. Depending on the size of the backup and the network speed, the progress bar might need a few minutes to an hour to complete. If you disconnect from Wi-Fi too soon, the progress will pause until you reconnect.
7) Now you can finish setup and enjoy your device. Content like your apps, photos, music, and other information will continue to restore in the background for the next several hours or days, depending on the amount of information there is. Try to connect often to Wi-Fi and power to let the process complete.
Get help with restoring from your iCloud backup.
The reason why we are recommending the steps above is because they will show you how to locate your iCloud backup and then restore your device from that backup.
If the original problem persists after trying the previous steps, please provide us with specifics on what you see for more help, and we will continue from there.
Thanks for using the Apple Support Communities.
Cheers!
Hi jicosa,
First, we recommend that you locate the iCloud backup that you created with your iPhone 12 before it was accidentally lost: Locate backups of your iPhone, iPad, and iPod touch - Apple Support
If you use iCloud Backup, you won't find a list of your backups on iCloud.com. Here's how to find your iCloud backups on your iOS or iPadOS device, Mac, or PC.
On your iPhone, iPad, or iPod touch:
1) Go to Settings > [your name] > iCloud.
2) Tap Manage Account Storage, then tap Backups.
3) Tap a backup to see more details about it, choose which information to back up, or delete the backup.
After you have successfully located the correct backup, follow the steps here: Restore your iPhone, iPad, or iPod touch from a backup
1) Turn on your device. You should see a Hello screen. If you already set up your device, you need to erase all of its content before you can use these steps to restore from your backup.
2) Follow the onscreen setup steps until you reach the Apps & Data screen, then tap Restore from iCloud Backup.
3) Sign in to iCloud with your Apple ID.
4) Choose a backup. Look at the date and size of each and pick the most relevant. After you choose a backup, the transfer starts. If a message says that a newer version of software is required, follow the onscreen steps to update. If you don't see onscreen steps to help you update, learn what to do.
5) When asked, sign in with your Apple ID to restore your apps and purchases. If you've purchased iTunes or App Store content using multiple Apple IDs, you'll be asked to sign in to each. If you can't remember your password, you can tap Skip this Step and sign in later. You won't be able to use the apps until you sign in with your Apple ID.
6) Stay connected to Wi-Fi and wait for a progress bar to appear and complete. Depending on the size of the backup and the network speed, the progress bar might need a few minutes to an hour to complete. If you disconnect from Wi-Fi too soon, the progress will pause until you reconnect.
7) Now you can finish setup and enjoy your device. Content like your apps, photos, music, and other information will continue to restore in the background for the next several hours or days, depending on the amount of information there is. Try to connect often to Wi-Fi and power to let the process complete.
Get help with restoring from your iCloud backup.
The reason why we are recommending the steps above is because they will show you how to locate your iCloud backup and then restore your device from that backup.
If the original problem persists after trying the previous steps, please provide us with specifics on what you see for more help, and we will continue from there.
Thanks for using the Apple Support Communities.
Cheers!
Cannot find backup from a lost iPhone
