Portrait mode not working in 1x

Hi, when i put camera in portrait mode, it defaults in 3x working good, but when I change to 1x then the camera freeze blurry and black. Showing black image on other modes.

I do hard reset, setting reset, problem stills happening.


Any help will be appreciated .

iPhone 13 Pro Max, iOS 16

Posted on Nov 18, 2022 7:38 AM

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Nov 20, 2022 5:23 PM in response to ArturoWoffy

Hi ArturoWoffy,


We'd like to help you find the best solution path for your issue with the camera. With what you shared, it sounds like you have done some great steps. The only additional suggestion before you reach out to support we would suggest is to make sure you have the latest software version. You can go through Update your iPhone or iPad - Apple Support


1.Back up your device using iCloud or your computer.
2.Plug your device into power and connect to the internet with Wi-Fi.
3.Go to Settings > General, then tap Software Update.
4.If you see more than one software update option available, choose the one that you want to install.

If you have the latest version or if this continues after, we suggest contacting Apple Support


Thanks for using Apple Support Communities.

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Portrait mode not working in 1x

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