Bill Problem
Received this message everyday but don’t know what is about,,,,? 👇
Your trx of USD 49.99 at APPLE.COM/BILL on card xx5924 is declined due to insufficient balance your balance KWD 15.185.
iPhone 13 Pro Max, iOS 16
User profile for user:
UTBadger
User level:
Community Specialist
Hey Nahar@,
Sounds like you have an outstanding balance due and the payment method on file isn't being approved due to insufficient funds.
We'd suggest updating your payment method to something that has the funds necessary to resolve the billing issue. If you need to request a refund afterward, you can do so using these steps:
How to request a refund
1. Sign in to reportaproblem.apple.com.
2. Tap or click "I'd like to," then choose "Request a refund."
3. Choose the reason why you want a refund, then choose Next.
4. Choose the app, subscription, or other item, then choose Submit. If you were charged for a subscription that you no longer want, you can also cancel the subscription.
This is outlined in more detail here: Request a refund for apps or content that you bought from Apple - Apple Support
If you run into issues updating your payment method, there's more help available here: Add a payment method to your Apple ID - Apple Support
For all other questions or concerns, contact Apple's billing team using this link: Get Support
Take care!