Since continuity was introduced several year ago, markups created on the iPad suddenly disappear or are shifted/scaled-down on PDFs.
The problem persists in 2022 with MacOS 13 Ventura and iPadOS 13.
Other markups created with MacOS Preview work fine. The problem comes when using Quick Look and creating the Markups with the iPad.
Hi palacios.madrid, We appreciate you reaching out to us. We understand that you are experiencing issues with markups that are created on your iPad.
We’d like to gather additional details that may help us be in a better position to assist you.
Do the markups show correctly when viewed on the iPad?
If yes, let’s check if the issue persists when signed in on a different user account on your Mac.
This step may help further isolate the issue
The article below can help if you do not have any other user account to test with.
Set up users, guests, and groups on Mac
Also, let’s check for a software update and make sure that you are running the latest version of iPadOS.
While it isn't inherently assured that an update will resolve the issue, updating to the latest software version for your device can help isolate potential software issues.
Kindly secure a backup and update.
How to back up your iPhone, iPad, and iPod touch
Update your iPhone, iPad, or iPod touch
If possible, try to view your documents with markups on a different macOS device.
This step can help further isolate the issue.
Take care!
The markups appeared on the iPad as I was creating them. After hitting Done I can see them on Quick Look in the mac.
The problem is that sometimes if you open the file again, those markups are gone or moved. This happens on different PDF viewers and different computers.
Some times I can see the markups on Quick Look, but if I click Annotate to add more notes from the iPad, the first set of markups disappear. Instead of Done in Quick Look, I need to press Revert to recover the original markups.
Hey palacios.madrid,
At this point, we would recommend reaching out to Apple Support. They will have the necessary tools to investigate into this matter more with you: Get Support.
Have a great day.
Disappearing Continuity Markups on PDFs
