Audio problem

I can’t hear callers and they can’t hear me as well. I have tried factory reset, software update, hard reset on my iPhone 7 Plus but none of them seem to resolve the issue. I can only communicate with callers while using Bluetooth ear piece. Pls how can this issue be resolved.

Posted on Nov 14, 2022 10:18 PM

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Question marked as Top-ranking reply

Posted on Nov 14, 2022 10:42 PM

You should visit an Apple Store or Authorized Apple Service Provider next to your place and let them diagnose the iPhone. Use this link to find one:

Apple - Find Locations


Or contact Apple Support to discuss your service options.


More details on this Apple page:

iPhone Repair & Service - Apple Support


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Question marked as Top-ranking reply

Nov 14, 2022 10:42 PM in response to Sylar1899

You should visit an Apple Store or Authorized Apple Service Provider next to your place and let them diagnose the iPhone. Use this link to find one:

Apple - Find Locations


Or contact Apple Support to discuss your service options.


More details on this Apple page:

iPhone Repair & Service - Apple Support


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Audio problem

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