Invalid Serial number

I have the serial number for the Macbook Air but when I enter it into the Apple support request it says it is invalid. Who can check the serial number and help me out?


MacBook Air 13″, macOS 10.14

Posted on Nov 13, 2022 02:46 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 13, 2022 02:57 PM

Bat21tiger wrote:

The first thing Apple support asks for is the serial number, tells me it isn't valid and please enter a valid one. The serial number is the one I see and copied from About this Mac - so what next.

You can call Apple Support, which you may have needed to do anyway for an issue this advanced.


Contact Apple for support and service - Apple Support

5 replies
Question marked as Top-ranking reply

Nov 13, 2022 02:57 PM in response to Bat21tiger

Bat21tiger wrote:

The first thing Apple support asks for is the serial number, tells me it isn't valid and please enter a valid one. The serial number is the one I see and copied from About this Mac - so what next.

You can call Apple Support, which you may have needed to do anyway for an issue this advanced.


Contact Apple for support and service - Apple Support

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Invalid Serial number

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.