After updating my MacBook Pro to Ventura, the Apple Music app no longer functions properly with my iPod shuffles. It lists the iPod in the Apple Music sidebar and in Finder, but it will not load or allow me to restore the iPod. Any solutions?

Hi PL813,

Let's resolve the issue by completing the steps listed here: If your computer doesn't recognize your iPhone or iPad - Apple Support that are also listed below.

1. "Look in the Finder or iTunes

On a Mac with macOS Catalina or later, look for your device in the sidebar of any window in the Finder.*

On a Mac with an earlier version of macOS, look for your device in iTunes.

On a Windows PC with iTunes, look for your device in iTunes.

Learn more about viewing your device on a computer

2. Update the software on all devices

Update your iPhone or iPad

Update your Mac

Update your Windows PC

On your PC you might also need to update iTunes and update drivers.

3. Connect your device directly to your computer

Make sure that your device is unlocked and showing its Home Screen, then use a USB cable to connect it directly to a USB port on your computer. Don't connect to a USB hub or other device. 

If that doesn't help, unplug your device and all other USB devices and accessories from your computer. Then reconnect only your device. 

4. Trust your computer, if asked

When you plug your device into a your computer, if you see a “Trust this Computer?” alert on your device, tap Trust.

About the 'Trust This Computer' alert

5. Restart your devices

Restart your iPhone

Restart your iPad

Restart your Mac

Restart your Windows PC

6. Try a different port, cable, or computer

The issue could be related to your computer, its USB port, or the USB cable connecting it to your device. If possible, try a different computer, USB port, or USB cable.

7. Contact us

If your computer still doesn't recognize your iPhone or iPad, contact Apple Support."

Best regards

Hey PL813,

We're happy to hear that you're now able to use the iPod devices. Since you have isolated this to Ventura, you could reach out to Apple Support as they will have the tools to investigate into this matter more with you: Get Support.

Take care.

Apologies for piggy-backing here....similar but different issue.

iPod Shuffle, MacBook Pro, so no USB slots, just USB-C (3.1?) here....so:

1) iPod comes with USB, there if afaik no USB-C to 3.5mm male audio available that supports this - happy to be corrected

2) Using a hub, basically -any- hub or adapter does not help. Nothing shows up in finder, but all cables work perfectly for charging - on USB chargers, not on the MacBook Pro (with M1max, so a newer one)

3) All software is actual, but of course no itunes here either

Any ideas? Thank you, fellow customers..