Warranty service in India?

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Level 1

4 points

Warranty service in India?

I recently gave a gift of AirPods to someone in India. The AirPods were bought in USA. One of the stem didn't work out of the box. When the recipient tried to get warranty service, the authorized Apple service center in India refused to provide service without an invoice. I bought the device at Costco. The Costco invoice doesn't show a serial number, all it shows is the item description, the Costco item number, and the price. This is not enough for them.

The serial number and warranty expiration date shows up in "Settings". Shouldn't that be enough to get warranty service? How do I get the service center to do the right thing?

Posted on Nov 9, 2022 06:50 PM

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Answer 1

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anandanimesh

Level 1

8 points

Nov 14, 2022 11:55 AM in response to td140

I too have a iphone gifted by my friend bought from Costco..The invoice doesn't contain serial number..so it wont work in India??

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Answer 2

td140 Author

Level 1

4 points

Nov 14, 2022 12:21 PM in response to anandanimesh

Your phone will work. Getting warranty service at an authorized seller is a different story. An Apple store will use your device's serial number (found in Settings) to determine if it is still under warranty. Apple will honor the warranty without an invoice or any other paperwork. In fact, they won't ask you for any invoice. There are no Apple stores in India. All you find in India is authorized resellers who supposedly provide warranty service. These people are still stuck in the 19th century and need paper proof for everything.

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Warranty service in India?

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