My iPhone 13 won’t turn on
iPhone 13 has gotten a black screen and it won’t turn on after trying all the steps.
iPhone 13 Pro Max, iOS 15
User profile for user:
Gena_D
User level:
Community Specialist
Hello Penny2022,
We're unsure of which specific steps you've already taken, please start off by checking the helpful steps in this article which can help with this issue: If your iPhone won't turn on or is frozen - Apple Support. Follow this guidance:
- "Press and quickly release the volume up button.
- Press and quickly release the volume down button.
- Press and hold the side button until you see the Apple logo.
- If your phone doesn't turn on, follow these steps to check your hardware and charge your phone. You might need to charge for up to an hour."
If the issue persists, further assistance may be needed. We want to make sure you reach the right team for help with your iPhone, so we recommend that you contact Apple Support directly. Depending on your region, you may be able to reach them here: Get Support.
Thank you for participating in the Apple Support Communities and have a wonderful day.