How to reset apple id balance

Hello aidin80,

Thank you for reaching out to Apple Support Communities, and we'll be happy to help in any way we can. This article goes over how to manage your subscriptions, report a problem, and handle your billing information right from your devices: Billing and Subscriptions

To request a refund, check out this link: Request a refund for apps or content that you bought from Apple

"Some purchases from the App Store, iTunes Store, Apple Books, or other Apple services might be eligible for a refund. You can use any device with a web browser to request a refund.

How to request a refund

1. Sign in to reportaproblem.apple.com.
2. Tap or click "I'd like to," then choose "Request a refund." 
3. 
4. 
   
5. Choose the reason why you want a refund, then choose Next.
6. Choose the app, subscription, or other item, then choose Submit. If you were charged for a subscription that you no longer want, you can also cancel the subscription.
7.  

If you can't request a refund on reportaproblem.apple.com

• If the charge is pending, you canʼt request a refund yet. After the charge goes through, try to request a refund again.
• If you have an unpaid order, you need to pay for that order before you request a refund. You might need to update your payment information.
• If you don't know why you were charged, review your family members' purchases. If you're the family organizer, tap or click the Apple ID button, then choose All. Purchases charged to your shared payment method appear.

If you already requested a refund

Check the status of your refund request

Refund eligibility might vary by country or region. See the Apple Media Services Terms and Conditions for details. In countries and regions with consumer law protections, users retain their rights under these protections. In Australia and New Zealand, consumers retain their rights under the applicable consumer protection laws and regulations.

For more information about refund requests or for other refunds that you can’t request on reportaproblem.apple.com, contact Apple Support.

If you still need help with your account, please reach out to our billing experts here:

Get Support"

We hope this helps.

Cheers!

Buy something more expensive and pay the balance with a credit card or contact iTunes Support and ask them to zero balance your account. See the Apple Support articles below for contact information.   

iTunes Support – world wide   -

Apple Support schedule phone call     -

Billings and Subscriptions   -

If necessary, use Twitter or Messages.

Apple on Twitter

Messages chat with Apple