Unlock my iPad? I loaned my iPad to my brother while he was in a nursing home a couple of years ago he has since passed and I have no idea who put their ID on this iPad. Now how do I unlock it?
iPad (5th gen) Wi-Fi, Cellular
If you are the original owner, contact Apple. Apple can remove the ID if provided the required paperwork to include the original purchase receipt with the serial number on it.
Request additional support for unlocking your device. -
You used to be able to take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened) and have them remove the ID. This may have changed, so call the store before going to make sure they can help.
If you are the original owner, contact Apple. Apple can remove the ID if provided the required paperwork to include the original purchase receipt with the serial number on it.
Request additional support for unlocking your device. -
You used to be able to take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened) and have them remove the ID. This may have changed, so call the store before going to make sure they can help.
Unless you have the credentials that locked the iPad, you will be unable to use the iPad
I loaned my iPad to my brother while he was in a nursing home. Now that I have my iPad back I cannot reset because someone entered their Apple ID onto this iPad. How do I unlock it? I have no idea who did this and it’s been a couple of years.
