I’ve been using PowerPoint to export files as .mp4 for a few years. Today, first time after updating the OS, the export hangs, crashes the Mac and reboots every time without completing the export.
PowerPoint forum suggested various remedies, none of which worked.
I need the .mp4 export to work!
iMac 21.5″, macOS 12.5
I first tried opening the PP file with Keynote, which worked broadly OK, but I haven't used Keynote before and would need to spend time getting to grips with it. But, and this is a major problem, it doesn't offer the export format .mp4, which I need for display on TV and using a data projector.
So, as I was visiting our local library, I tried the export on one of their Windows machines. It worked efficiently and gave me the result needed.
So this is definitely an issue of MS PowerPoint not fully compatible with Mac OS Ventura. Until they sort this out I shall be reduced to finding an available Windows PC for the export, which is a bit of a pain.
Why can't Apple and Microsoft talk to each other? Grrr!
Exactly my issue as well. I'm using a macbook air M2 with OS Ventura... Exporting quickly eats up my RAM until the computer crashes. Hope Apple/MS can fix it.
I had no issue with my Intel Macbook pro before.
This is happening for me too. Super frustrating. Just forked out £1250 for this laptop and it's not working!
Apple MacBook Pro M2 8GB Ventura 13.0.
Export hangs, crashes and saves the export with zero bytes!
Please help...
Two days ago I updated Office to v16.67 and this appears to have solved the crash/restart issue, and I have ended up with 2 perfectly good .mp4 videos, the longer of which was 20:14 and contained a number of video clips. While this was processing, the mouse remained responsive throughout, and I was able on 5 occasions to free up memory using CleanMy Mac. RAM use peaked at about 13.5GB. On the CPU there was an extremely high value [sorry, I thought I'd screen shotted it but hadn't] by VTEncoderXPCService, which was doing all the heavy lifting.
But I got there: hope this works for everyone else.
Despite updating to v16.67 , issue still persists. Looks like MS is aware and is working with Apple.
Crossing my fingers.
PowerPoint issue with Export to Video on some Mac Devices - Microsoft Support
I have had this issue for a while. When I export a Powerpoint file > 500MB on my MacBook Air 2018 8GB LPDDR3, it would crash near the end. However, if I kill all non-essential processes it would export fine. I have to kill almost everything including WiFi, OneDrive, Finder, Office, email, Safari, etc. This happens across multiple versions or Mac OS.
Is there anything I could do to avoid this issue? It sounds like even the new M2 still have the issue. How about MacBook Pro?
Have you updated PowerPoint? Microsoft have acknowledged there was an issue: see https://support.microsoft.com/en-us/topic/powerpoint-issue-with-export-to-video-on-some-mac-devices-b4ad20dc-7877-41d8-be1b-80cb04c43420
This worked for me.
See also the thread at https://answers.microsoft.com/en-us/msoffice/forum/all/exporting-a-powerpoint-to-mp4-causes-my-mac-to/968f1d42-990a-477e-9299-a9e195b6df9f?page=2. The last reply from Steve Rindsberg pointed out the fix.
Hope this works for you too.
Thanks for the info. Yes, I have Powerpoint 16.67 and it still crashes. I just updated to this revision a few days ago. It has crashed twice, same behavior as before. I may have a difference issue though ... My MacBook Air would shut down and restart. The .mp4 file would have zero byte file size.
For the record, my Mac is a recent Apple M1 chip with 16GB memory and macOS Ventura 13.0. Power Point is Office 365 version 16.66.1.
RAM issue was same for me. Peaking at 15.95 GB just before the crash. That can’t be right.
That’s good news! Let’s hope a solution will rapidly be forthcoming.
Previously I had exactly the same behaviour: crash, restart and empty.mp4. This was with a new 16GB iMac. All I can say now is that it works OK now!
PowerPoint export to.mp4 crashes computer
