HomeKit is reporting Home Hubs not responding

Lately I am seeing a lot of reports from HomeKit that the Home Hubs are not responding, then about a minute or two later it says that the Home Hub is responding again. I have 7 HomePods in my configuration so it is odd to me that there should be any problems. This is also something that has really just become an issue in the last month. My HomePods are all up to date (just did the latest updates last week) but are still having this issue.


What is going on?

Is there a cure?

HomePod mini, 16

Posted on Nov 1, 2022 04:35 PM

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4 replies

Nov 3, 2022 11:53 AM in response to SchneiderIS4Mac

Hi SchneiderIS4Mac,


We'd like to help share some helpful guidance for troubleshooting issues with your HomePods not responding. The best guidance to begin in will be the steps in If HomePod mini or HomePod isn't responding - Apple Support. In addition to those troubleshooting steps, you will also want to make sure you have the Recommended settings for Wi-Fi routers and access points - Apple Support. If you continue to have issues after these suggestion, you will want to further contact Apple Support


Thanks for using Apple Support Communities.

Nov 3, 2022 02:37 PM in response to SchneiderIS4Mac

Thank you for those details, SchneiderIS4Mac.


While there may not have been changes intentionally made to your Wi-Fi setup, routers can receive firmware updates from the manufacturer which can influence settings and contribute to issues you may have. Verifying those settings is a crucial step. If you continue to have issues after those steps, reaching out to Apple via the link previously shared is the right course of action for reaching a solution. You can also find their contact details via the link below.


Contact - Official Apple Support


Take care!


Nov 3, 2022 01:01 PM in response to Henderson_86

I think you totally miss the issue that I am reporting here. The issue is not with a singular HomePod but rather with the whole HomeKit ecosystem. If it were a singular HomePod I would expect the Hub responsibility to roll over seamlessly to the next HomePod (remember I have 7 of these) to take over. This issue is that the “Hub” master is not being taken on right away by any of the HomePods (6 mini’s and one of the large ones)! I wish I could further tell you which one was the designated master Hub and then which took over but there are no logs that I can see. This is a change in behaviour and stability of HomeKit that has arrived in more recent updates.


As for WiFi, there has been no change in my WiFi setup so I really don’t consider this to be a driver, though I agree the WiFi configuration is a critical component to any HomeKit operation. In the past I have analyzed issues that appeared to be WiFi based and struggled to understand why, but the issue was that the power block supplied for the HomePod appeared to not provide enough power based on the location of the HomePod. A change to a more powerful, and likely stable, power block solved the issue that I had. Note that I am not saying the issue reported here has anything to do with the power to the HomePods given that I have so many HomePods and they are all working fine.


As for contacting Apple Support, happy to do so except that the issue is so random, and I have no logs to use for debugging, that I don't know how we can figure it out.

Nov 3, 2022 03:03 PM in response to Todd0213

That is why I don't have automatic firmware updates turned on. Further, I have a mesh network with three different routers to connect to and all three having a hardwired gigabit backhaul. The main router is also connected to a full Gig up and down ISP. The HomePods are spread across all three routers and the issue of no Hub being available happens while I am connected to the network and actively on the Internet. This is NOT a WiFi issue. This is a bug in the latest HomeKit implementation or the last update to the HomePod firmware.


I will add that since the last HomePod firmware update I am also finding the HomePods are slower with Siri and HomeKit command executions. We used to, prior to the latest firmware upgrade, be able to call out a request to Siri and the HomePod(s) would answer and our iPhones, MacBooks (Air and Pro), and iPads would let the HomePod(s) take care of the response. Now we have to make sure the iPhones and iPads are turned screen down so that the HomePod(s) take the commands. In other cases a command issued to the HomePod(s) come back with unable to perform the request but if I use any of my other Apple devices there is no issue.


Again, how will contacting support help if I have no logs?


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HomeKit is reporting Home Hubs not responding

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