Apple Music on Xbox

Does anyone else notice some songs play at a considerably lower volume than others? Skipping around the song through a lyric jump or fast forwarding picks the volume up for a second and then it drops back down.


I tried resetting the app with no change. I’m on the Series X.

XboxSeriesX,

Posted on Nov 1, 2022 11:28 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 18, 2022 09:33 AM

I have the same issue I have to turn my tv up to 100 just to get a volume close to normal but not quite, was so excited to get my Apple Music while I play but this is such a disappointment hopefully it gets fixed fast ie add a volume slider lol

7 replies

Nov 3, 2022 09:05 AM in response to NoEsPaul

Hello NoEsPaul,


Start with a full restart of your Xbox, which might help with this behavior. Also, close the Apple Music app and reopen it. If the issue persists, continue troubleshooting by narrowing it down to a few possible causes for this behavior:


    • Does this occur on multiple Wi-Fi networks? (If you have the ability to test)
    • When using different audio sources aside from Apple Music, is the issue present?
    • Is this only happening with Dolby Atmos music?


Let us know if the issue persists after completing these steps and we'd be happy to lend a hand with this. Take care!

Nov 5, 2022 06:17 AM in response to Gena_D

Hello,


I tried these suggestions to no avail; I even uninstalled the app & started fresh and no change. Doesn’t seem to be related to Dolby Atmos media, however there’s no way to see that on the console, you would have to cross reference on another device.


The easiest way to test is to just hit the bumper to skip ahead and you can immediately tell the volume spikes to normal level and back down to a very quiet level.


Quite puzzling, but I’ll just avoid using the app until a fix happens.


Thanks

Nov 20, 2022 05:47 AM in response to NoEsPaul

Yes, I’m in a series x as well and can confirm. It’s sporadic, and I’ve noticed it reduces volume after any type of input or song change (swapping dolby atmos, windows sonic, etc.). It’s was only on headphones. It’s doesn’t seem to happen on my soundbar with known low volume songs. I’m in Ethernet, hdmi straight to tv, and optical to soundbar.


edit: I’ve noticed there are straight up quiet songs even in my sound bar. I listen to heavy metal so a lot of mixes vary, but there are songs that even my game washes them out entirely. Really enjoy the app, really need to find a fix for this.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Apple Music on Xbox

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.