Can not use my face id

Will not let me set up face id

Posted on Nov 1, 2022 09:44 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 1, 2022 11:07 AM

Face ID no longer works

Your Face ID true depth camera may have failed, especially if you have the warning message.

Using diagnostics available in iOS 14.6 or later, Apple has detected an issue with your TrueDepth camera that might cause it to not function as expected. The TrueDepth camera contains lasers, which might be disabled for safety reasons if the device malfunctions or is damaged. This won't prevent you from using your iPhone or iPad, but until your iPhone or iPad is updated or serviced, you might not be able to use Face ID, Animoji, Memoji, and some other features that use the front camera.

If you get that message and can't enroll your face or unlock your device with Face ID, you can take your device to an Apple Store or Apple Authorized Service Provider, or contact Apple Support about your iPhone or your iPad. 

 

Click here  Apple Support

 

If you had the screen replaced other than by Apple it will never work again

iPhone parts and service history – Apple Support (UK)

 

See also Knowledge Base article If Face ID isn't working on your iPhone or iPad Pro - Apple Support


1 reply
Question marked as Top-ranking reply

Nov 1, 2022 11:07 AM in response to 379xrace

Face ID no longer works

Your Face ID true depth camera may have failed, especially if you have the warning message.

Using diagnostics available in iOS 14.6 or later, Apple has detected an issue with your TrueDepth camera that might cause it to not function as expected. The TrueDepth camera contains lasers, which might be disabled for safety reasons if the device malfunctions or is damaged. This won't prevent you from using your iPhone or iPad, but until your iPhone or iPad is updated or serviced, you might not be able to use Face ID, Animoji, Memoji, and some other features that use the front camera.

If you get that message and can't enroll your face or unlock your device with Face ID, you can take your device to an Apple Store or Apple Authorized Service Provider, or contact Apple Support about your iPhone or your iPad. 

 

Click here  Apple Support

 

If you had the screen replaced other than by Apple it will never work again

iPhone parts and service history – Apple Support (UK)

 

See also Knowledge Base article If Face ID isn't working on your iPhone or iPad Pro - Apple Support


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Can not use my face id

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.