if your Apple ID is on your lost phone, how do you reset your Apple ID

My husband lost his iphone in the Cape Fear River...we got a replacement phone but how can you reset your Apple ID if you need your Apple ID to reset it??


iPhone 13 Pro

Posted on Oct 29, 2022 6:39 PM

Reply
4 replies

Oct 29, 2022 8:01 PM in response to ChrisJ4203

Thanks for your reply....Asurion Rep has removed the lost phone and removed it from the account. We have the new phone, which requires the Apple ID before allowing us to reset the Apple ID? The Apple ID was in his Contacts on the lost phone so he doesn't have the Apple ID. The question is, I guess, how do we create a new Apple ID password without the old Apple ID password?


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

if your Apple ID is on your lost phone, how do you reset your Apple ID

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.