I removed a family member from our Family Sharing plan, but her iCloud backup is still taking up space in our iCloud storage preventing other family members from backing up their accounts successfully. How do I remove the family member’s backup from our iCloud storage in order to free up space?
iPhone 13
This answer is not helpful. I have already confirmed the family member has been removed. It’s her iCloud backup that is NOT removed. My iCloud backup is failing because the backup of her phone is still taking up 95gb out our family backup. My question asks how do I remove her backup from the family iCloud backup? I’ve already paid extra for 400gb of storage. She is no longer listed as a family member in the shared group but her backup is still taking up space.
This answer is not helpful. I have already confirmed the family member has been removed. It’s her iCloud backup that is NOT removed. My iCloud backup is failing because the backup of her phone is still taking up 95gb out our family backup. My question asks how do I remove her backup from the family iCloud backup? I’ve already paid extra for 400gb of storage. She is no longer listed as a family member in the shared group but her backup is still taking up space.
Hey there co91Bear,
Thanks for reaching out to Apple Support Communities. We're happy to provide some assistance.
To confirm, the family member was removed by following the actions under the "Remove a member from a family group" section here?
Leave or remove a member from a Family Sharing group on iPhone - Apple Support
If so, please contact Apple directly to investigate:
Have a great day!
Hey co91Bear,
Thank you for using the Apple Support Community. Due to the nature of your issue, you may find more information by contacting Apple Support directly using the link below.
Take care.
Remove a family member’s backup from shared storage
