iCloud photos download more than once

Question

Level 1

13 points

iCloud photos download more than once

Why do some iCloud photos download more than once?

I originally take a photo or a screenshot on my iPhone which automatically goes to the Apple iCloud. It then downloads to my Windows 11 PC.

All of my iCloud photos have downloaded from my Apple iCloud account to my Windows 11 PC.

Periodically, usually daily, I have 1-9 photos download again to my PC. No changes have been made to the iCloud photos or iPhone photos and none of them have have even been viewed on my iPhone or on iCloud.

Why is this happening?

Windows, Windows 10

Posted on Oct 28, 2022 08:16 AM

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Answer 1

Top-ranking reply

SehlMan Author

Level 1

13 points

Nov 13, 2022 07:35 AM in response to SehlMan

iCloud for windows does not fully download photos. It only downloads the low resolution versions. If you move or delete the downloaded photo it will download again. The only way to stop this is to double click on the photo. It will then download the full photo image and no longer download the photo additional times. This is the only way I have found to fix the duplicate photo download. iCloud for Windows needs to be fixed.

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Answer 2

Rob_H1

Community Specialist

Oct 30, 2022 05:43 PM in response to SehlMan

Hey there SehlMan,

Thanks for reaching out to Apple Support Communities. We're happy to provide some assistance.

Are these duplicate photos also shown on your iPhone or just your PC? On your iPhone, you can find and remove duplicate photos by following the actions here:

Find and delete duplicate photos and videos on iPhone - Apple Support

Keep us posted.

Have a great day!

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Answer 3

judysings

Community Specialist

Oct 31, 2022 04:15 PM in response to SehlMan

Good afternoon SehlMan,

It might be helpful for you to speak with an AppleCare technical advisor about this issue. Click the link below, choose the phone number for your region from the list, and call when it is convenient.

Contact Apple for support and service - Apple Support

Take care.

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