Upgraded to macOS Ventura 13.0, now my external Promise Pegasus disk array drives are not mounting.

In a moment of weakness (it was late, I was tired...) I installed the recent macOS upgrade Ventura 13.0 to my Apple M1 Max Mac Studio.


Upon restarting, I received a Systems Extensions Error message (see below) and my two Promise Pegasus disk arrays (respectively, a Pegasus2 R4, 2TB drive and a Promise Pegasus3 R6 24TB drive failed to mount. All else is working normally.



Checking the Privacy & Security Settings as advised, aside from noting that the Systems Settings UI has now changed completely, I could find no trace of the Promise Pegasus extensions to 're-enable'.


I contacted Promise Pegasus Support, who to their credit responded almost immediately, with the following dismaying message:


'We have not tested Pegasus unit with latest Mac OS version Ventura 13.0, but suggest you to try to install driver using below link:

https://www.promise.com/DownloadFile.aspx?DownloadFileUID=6797'


I downloaded and install the drivers, as suggested, rebooted etc., all to no avail, receiving the same System Extension Error message as before. Again, finding no trace of the extensions I had just installed.


I reported all this back to Promise Pegasus, including screenshots but have received no further comment or suggestion. I imagine (ie. hope!) that they are too busy furiously testing their units with Ventura 13.0 to get back to me.


I have devised a temporary workaround, connecting both drives to my MacBook Pro, which is still running Monterey 12.5.1 and accessing them via disk sharing over WiFi. I can confirm that both are functioning perfectly and I am able to access all the files I need (my entire life work and ongoing projects) but this is a far from optimal solution.


Has anyone else encountered this problem, or similar? Do you have any suggestions as to a solution, or a better workaround?


Many thanks!


Mac Studio

Posted on Oct 27, 2022 02:45 AM

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Posted on Oct 27, 2022 04:43 AM

Hi Luis, thank you.


I did of course do that, initially without success.


Happily, I have since resolved the issue. After activating several extensions (see screenshots, below) including 'Finder extensions' (which may or may not be the culprit), a notification of the reinstalled and updated Promise Pegasus extension appeared at the head of the Extensions window with an 'Allow' button, which also required a restart. Happily, both drives then mounted successfully.


The redesign of the System Settings window is confusing and the purpose of several extensions, like 'Finder extensions' is not immediately apparent. Why was it Off to begin with? The repeated, required restarts also played havoc with other settings, including Displays and Wacom Tablet both of which required resetting. All issues have now been resolved, however.


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Question marked as Top-ranking reply

Oct 27, 2022 04:43 AM in response to Luis Sequeira1

Hi Luis, thank you.


I did of course do that, initially without success.


Happily, I have since resolved the issue. After activating several extensions (see screenshots, below) including 'Finder extensions' (which may or may not be the culprit), a notification of the reinstalled and updated Promise Pegasus extension appeared at the head of the Extensions window with an 'Allow' button, which also required a restart. Happily, both drives then mounted successfully.


The redesign of the System Settings window is confusing and the purpose of several extensions, like 'Finder extensions' is not immediately apparent. Why was it Off to begin with? The repeated, required restarts also played havoc with other settings, including Displays and Wacom Tablet both of which required resetting. All issues have now been resolved, however.


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Upgraded to macOS Ventura 13.0, now my external Promise Pegasus disk array drives are not mounting.

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