AirTag not updating

I use an AirTag to track my cat (long story) and the location hasn’t updated in over 72 hours. I have driven to the last location update and waited for an update but nothing happened.


I don’t live rurally and haven’t had this issue before. Any tips?

Posted on Oct 27, 2022 12:36 AM

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Posted on Jan 24, 2023 07:21 PM

I just updated to iOS 16.3 and two of my AirTags stopped working. My wallet and my keys.


I figured I would replace the batteries on both, but nothing happened so I unpaired them from my iPhone. And when I try to repair them nothing happens they’re not identified. The AirTag still chirps every time I put the battery in, but I tried to pair it it just keeps searching and searching. Both my wallet and my keys AirTag are doing this, so it’s not a faulty tag, it’s something with the iOS or a setting on the phone.

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Jan 24, 2023 07:21 PM in response to Girlandcat

I just updated to iOS 16.3 and two of my AirTags stopped working. My wallet and my keys.


I figured I would replace the batteries on both, but nothing happened so I unpaired them from my iPhone. And when I try to repair them nothing happens they’re not identified. The AirTag still chirps every time I put the battery in, but I tried to pair it it just keeps searching and searching. Both my wallet and my keys AirTag are doing this, so it’s not a faulty tag, it’s something with the iOS or a setting on the phone.

Oct 29, 2022 11:29 AM in response to Girlandcat

Hey Girlandcat,


Thanks for posting in Apple Support Communities. We're happy to help.


AirTags rely on nearby devices to provide location details. Let's check Settings on your iPhone to make sure everything is configured properly:


  1. Open Settings > [Your Name] > Find My, make sure Find My [Device] and Find My network are both enabled.
  2. Open Settings > Privacy & Security > Location Services to make sure Location Services is enabled.


Locate an AirTag or other item in Find My on iPhone - Apple Support


If those setting are all enabled, we recommend toggling them off, then back on again. If that doesn't help, reach out to Apple Support directly: Contact - Official Apple Support.


Cheers!

Nov 25, 2022 11:12 AM in response to J_Johnnyboy

I’m having this same issue. I got an AirTag for my dog and linked it to my phone. My husband is walking the dog and has his iPhone with him but the location has not updated for more than 20 minutes even tho the dog is next to another iPhone. My settings are correct and I did toggled off and on as suggested in this post but no change, the location still has not updated.

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AirTag not updating

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