Apple news app keeps crashing

This is my first time trying to get help. Why this goes to an Apple community rather than Apple technical support is confusing to me.


The Apple News app, which used to work reliably on various iPhones of mine for years, now routinely crashes (closes suddenly) after a moment of use on my XR running ios 15.7. What have I done?


  1. Deleted and re-uploaded the lousy app several times.
  2. Shut down and then restarted my iphone.
  3. Deleted history on the app, several times.


Now I have had to abandon the app completely and am making due with an inferior Google News app, which at least doesn't crash on my Apple iphone (irony???).


Is there a solution?



iPhone XR, iOS 15

Posted on Oct 25, 2022 08:37 AM

Reply
5 replies

Oct 27, 2022 01:25 PM in response to SH_SR

Hi SH_SR,


We'd like to help share some guidance on finding a solution for your Apple News app not working as intended. You came from a great article that directly relates to issues like you are describing. In addition to that, we recommend making sure you have the latest update following Update your iPhone or iPad - Apple Support


1. Back up your device using iCloud or your computer.
2. Plug your device into power and connect to the internet with Wi-Fi.
3. Go to Settings > General, then tap Software Update.
4. If you see more than one software update option available, choose the one that you want to install.

If you have updated and followed the guidance in the article, your next best step is to contact Apple Support


Thanks for using Apple Support Communities.

Dec 5, 2022 04:26 AM in response to SH_SR

@SH_SR

This issue persists and with the release of OS 16.1.1 has got worse.


I suggest reviewers/posters report this to Apple.  Apple support seems inappropriate so I advise using Product Feedback - Apple The Feed Back site allows input with respect to hardware products, iOS & iPad OS, Mac OS Apps, iCloud and lastly SERVICES.  The latter includes APPLE NEWS.  It is more appropriate to report an obvious bug with the App/iOS than using Official Apple Support who will only talk you through the list of “suggestions” which we have all tried in any case.

Jan 17, 2023 07:51 AM in response to SH_SR

On my MacBook air, Apple news keeps crashing......

I have closed it and re opened, I have deleted it and re loaded, I have rebooted each time, but it still keeps crashing.

No other programme crashes, nothing else is affected, everything else works as it should.

But Apple news keeps crashing if I am using it and when it is on in the background.

Is there an alternative

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Apple news app keeps crashing

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.