Does anyone know what I can do about my Mac? Memory is fine - plenty of room. But about two weeks after I purchased this for work it started slowing down. It sometimes takes over an hour in the morning before my emails even open!
im using my personal MacBook instead because it’s so much quicker!!
help!
iMac 21.5″, macOS 11.6
Hello!
I believe you should create an EtreCheck report. EtreCheck is a simple, helpful utility to diagnose and identify both software and select hardware issues.
If your Mac is experiencing an issue, such as poor performance or running slowly, kernel panics, apps freezing or quitting unexpectedly, storage issues, and many more, generating an EtreCheck report is a great place to start for troubleshooting issues with your Mac while getting help at Apple Support Community. EtreCheck was developed by a highly respected member of these very Apple Support Community forums, and it is trusted by many users.
Downloading
To get started, download EtreCheck:
https://etrecheck.com/en/welcome.html
Click “download” on the site. The app will be downloaded to your Mac to your downloads location, which is the “Downloads” folder by default. This can be accessed by going to the Finder > Go (in the top menu bar) > Downloads.
Open the app, and generate a report
Open the downloaded application, and follow the initial steps to open the app. Choose a problem in the drop-down menu, and click Start. Creating a report typically takes 2-4 minutes on a healthy Mac.
View your report, and upload a copy to Apple Support Community
Once you have your report generated, you can upload it to Apple Support Community for us to review and provide suggestions. Please refer to this document with instructions for uploading your report and using the “Additional Text” function of Apple Support Community:
If you need help in the meantime, please let us know!
Jack
Hello!
I believe you should create an EtreCheck report. EtreCheck is a simple, helpful utility to diagnose and identify both software and select hardware issues.
If your Mac is experiencing an issue, such as poor performance or running slowly, kernel panics, apps freezing or quitting unexpectedly, storage issues, and many more, generating an EtreCheck report is a great place to start for troubleshooting issues with your Mac while getting help at Apple Support Community. EtreCheck was developed by a highly respected member of these very Apple Support Community forums, and it is trusted by many users.
Downloading
To get started, download EtreCheck:
https://etrecheck.com/en/welcome.html
Click “download” on the site. The app will be downloaded to your Mac to your downloads location, which is the “Downloads” folder by default. This can be accessed by going to the Finder > Go (in the top menu bar) > Downloads.
Open the app, and generate a report
Open the downloaded application, and follow the initial steps to open the app. Choose a problem in the drop-down menu, and click Start. Creating a report typically takes 2-4 minutes on a healthy Mac.
View your report, and upload a copy to Apple Support Community
Once you have your report generated, you can upload it to Apple Support Community for us to review and provide suggestions. Please refer to this document with instructions for uploading your report and using the “Additional Text” function of Apple Support Community:
If you need help in the meantime, please let us know!
Jack
You don’t provide the exact sub-model of your iMac but most “slow iMac” complaints we handle here have these common factors:
> 21.5 inch models
> sub-models are 2012 through 2019
> have the basic mechanical hard drive
> are running macOS 10.5 or higher
the slow and under spec Mech drives used in those models simply is not fast enough for newer OS version.
A simple test to suggest if the drive is the issue is:
> is the computer slow to boot?
> are apps slow to launch?
> once launched, do apps seem to run fine?
Three “yes” responses point to the hard drive issue.
Try to boot the Mac in safe mode to see if the issue persists
Start up your Mac in safe mode – Apple Support (UK)
Refurbished Mac running super slow
